artificial intelligence and software development company in pune

Real-Time Alerts

Real-time alerts notify your team when important events happen in the lifecycle of a customer. Customize alerts, stay on top of all the things that need your attention, and take action from a single interface.

Tasks & Touchpoints

Tasks and touchpoints are the tactical building blocks that let you operationalize your customer success strategy. Create, manage, and track all your tasks and touchpoints with bidirectional sync from and to your task management system.

Communications & Surveys

Engage your customers in a meaningful two-way conversation. Deliver targeted messages to your customers at the right time. Use the power of customer surveys and pulse feedback to let customers know that their voice is being heard.

Dashboards & Analytics

Industry-leading reporting and analytics provide your team with all the information they need to proactively manage customers—from quick at-a-glance views to the ability to drill down to a granular level and take action where needed.

Customer Health Score

Customer Health Score is the most powerful indicator of customer health. Completely customizable, it is a combination of multiple criteria meaningful to your business. Use it to assess the likelihood for expansion or churn.

Customer Segmentation

Customer segments are groups of customers with common characteristics—such as behaviors, demographics, etc.—that auto-update as new customers enter your database. Create and use segments for subsequent actions and automations.

Playbooks

Playbooks are a collection of repeatable best practices in Customer Success, customizable to your business needs. Leverage success plays to help your team with prescriptive step-by-step guides to deliver consistent customer experiences.

Automated Campaigns

Automated campaigns are multichannel, trigger-driven customer campaigns based on actual user behavior and actions. Send the right message to the right user at the right time to drive customer engagement at scale.

Real-Time Alerts

Real-time alerts notify your team when important events happen in the lifecycle of a customer. Customize alerts, stay on top of all the things that need your attention, and take action from a single interface.

Tasks & Touchpoints

Tasks and touchpoints are the tactical building blocks that let you operationalize your customer success strategy. Create, manage, and track all your tasks and touchpoints with bidirectional sync from and to your task management system.

Communications & Surveys

Engage your customers in a meaningful two-way conversation. Deliver targeted messages to your customers at the right time. Use the power of customer surveys and pulse feedback to let customers know that their voice is being heard.

Dashboards & Analytics

Industry-leading reporting and analytics provide your team with all the information they need to proactively manage customers—from quick at-a-glance views to the ability to drill down to a granular level and take action where needed.

Customer Health Score

Customer Health Score is the most powerful indicator of customer health. Completely customizable, it is a combination of multiple criteria meaningful to your business. Use it to assess the likelihood for expansion or churn.

Customer Segmentation

Customer segments are groups of customers with common characteristics—such as behaviors, demographics, etc.—that auto-update as new customers enter your database. Create and use segments for subsequent actions and automations.

Playbooks

Playbooks are a collection of repeatable best practices in Customer Success, customizable to your business needs. Leverage success plays to help your team with prescriptive step-by-step guides to deliver consistent customer experiences.

Automated Campaigns

Automated campaigns are multichannel, trigger-driven customer campaigns based on actual user behavior and actions. Send the right message to the right user at the right time to drive customer engagement at scale.

Work with Infort Technology

Our Story

Process

Technologies

Industries

Careers

Case Studies

Work with Infort Technology

Artificial Intelligence

ERP Development

Software development

IT Consultant

Social Media Marketing

Data Analysis

Truly POS

Integy

Selexic Pay

Selexic HRMS

ILeads

Pertosoft365

Scholar ERP

Docx Pro

Matrix Printing Pro

Smartkarrot

All-in-one customer success platform

to help you deliver winning customer outcomes at scale

We help customer success teams get results*

20%

11%

25%

26%

40%

Deliver world-class customer success at scale

Get 360° Customer View

Streamline Onboarding

Increase Product Adoption

Enhance Customer Experience

Predict & Prevent Churn

Drive Upsells & Cross-sells

Foster Customer Advocacy

Improve Team Efficiency

Top-rated platform, best-in-class features

What's inside

Customer Health Score

Customer Segmentation

Playbooks

Automated Campaigns

Real-Time Alerts

Tasks & Touchpoints

Communications & Surveys

Dashboards & Analytics

Real-Time Alerts

Tasks & Touchpoints

Communications & Surveys

Dashboards & Analytics

Customer Health Score

Customer Segmentation

Playbooks

Automated Campaigns

Real-Time Alerts

Tasks & Touchpoints

Communications & Surveys

Dashboards & Analytics

Customer Health Score

Customer Segmentation

Playbooks

Automated Campaigns

Dheeraj Sharma, Founder & CEO

Srikant Chellappa, Co-founder & President

See why leading customer success teams around the world trust SmartKarrot. Get a free, personalized demo today.

Get 360°
Customer View

Streamline
Onboarding

Increase Product
Adoption

Enhance Customer
Experience

Predict & Prevent
Churn

Drive Upsells &
Cross-sells

Foster Customer
Advocacy

Improve Team
Efficiency

See why leading customer success teams around the world trust SmartKarrot.
Get a free, personalized demo today.