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The benefits of ILead are available to salespeople, marketing teams, customer support specialists, and anyone who comes in contact with customer’s at large companies as well as small businesses.
Customers have more ways to interact with businesses than ever before. ILEAD allows you to connect with your customers through multiple channels, all while centralizing information that empowers your sales team to have contextual, meaningful conversations with your prospectsLearn more »
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ILead that lets you record sales calls, opportunities, and the name and title of the VP or product manager you talked to. ILEAD systems have activity reminders that prompt you to follow up later. The journey of every potential buyer can be monitored on their way to closing. (Or not! Stalled deals are easy to see, so managers can look for ways to move them along.)
One that allows you to use ILEAD contacts to learn where your company is winning and losing ― and then target promotions and generate leads accordingly. Lead scoring and email follow-ups are automatic, leaving you free to focus on the creative ideas that win new prospects. Another benefit is that you can actually decrease marketing costs with a ILEAD because you can narrow in and focus on your target audiences and spend your time selling to them.
If you've noticed cracks in your customer service, a good ILEAD management can repair that relationship for the long term. Post-sales support can get a boost, to, as the data helps resolve problems and explain what might not be otherwise understood.
E-commerce options in the best ILEADs let customers create and place their own orders. Add-ons should be easy to use so that customers can buy quickly. That way you—or your employees—get an early “heads up” if a customer is having issues. A quicker response cuts the chances the buyer goes elsewhere.
It’s time to ditch the spreadsheets as a data solution. Instead, look for a tool that houses all your client activity and communication in one place. You want the ability to import current contacts into the ILEAD, organize those contacts with detailed records (like order and account balance, lead score, and website activity), and segment them based on demographics and behavior to personalize marketing communications.
Not all leads are created equal, so let your ILEAD software do the heavy lifting and identify the most qualified leads. Lead scoring ranks leads based on interactions and engagement with your communications, so you can focus on and follow up with leads that are ready to become customers.
Centralize action items with a ILEAD that also offers a calendar and other task management tools to allow you to schedule appointments, set reminders for tasks, and create to-do lists.
Managing leads and closing deals in a separate system, like your inbox, can cause confusion and duplication. However, instead of completely abandoning your inbox as a channel, look for a ILEAD that connects with Gmail or Outlook to automatically update contact records with every sent or received email message. Even better, look for the ability to add notes or trigger follow-up actions.
Business doesn’t stop as soon as you walk away from your computer, so find a ILEAD solution that can complement your on-the-go lifestyle with a robust mobile app. You want the ability to access and manage your ILEAD to edit contact information, add tags, trigger automated follow-up, activate campaigns, and communicate with your customers - all from your smartphone.
Embed live chat on your websites or connect your collaborative chat tools with ILeads to you turn your live chats into sales. When you integrate, you'll know if you're chatting with a prospect or a returning customer, and you'll be able to save these chat transcripts to your CRM. It's easy to convert your live chats into leads, add deals, and create follow-up tasks all from your chat window.Learn more »
Tell us a little about your organization and what you want to accomplish, and we’ll recommend a custom solution in just a few minutes.