CRM Development

Customer relationship management (CRM) is an approach to managing a company's interaction with current and potential future customers. we provide CRM software development and CRM application development services which tries to analyzed data about customers' history with a company, to improve business relationships with customers, specifically focusing on customer retention, and ultimately to drive sales growth.

One important aspect of the CRM approach is the systems of CRM that compile information from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials, social media, and more.

Through the CRM approach and the systems used to facilitate CRM, businesses learn more about their target audiences and how to best cater to their needs. However, adopting the CRM approach may also occasionally lead to favoritism within an audience of consumers, resulting in dissatisfaction among customers and defeating the purpose of CRM.

Types

• Collaborative
• Analytical
• Operational

Benefits

• Facilitates the timely completion of project.
• Optimize the resources by minimizing the corrective actions.
• Create check list to facilitate error free operations later.
• Define different stages of a project like Site Visit/Civil Work/Commissioning etc.
• Define sub-activities of each Stage with proper alerts for completion of each sub activity.
• Constant track on Stage-Shifts and daily work done based on project follow up history.

Modules

• Lead Generation
• Sales Force Automation
• Service Management
• Project Management